Last updated: September 2026

Mas du Roseau attaches particular importance to the protection of your personal data and undertakes to process it in accordance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 and applicable French legislation.

This policy informs you about the data collected by the site, its use, its recipients, its retention period and the rights you have.

1. Data Controller

The data controller for personal data is:

LE MAS DU ROSEAU
SARL with capital of €250,000

Molleton District
13250 Saint-Chamas – France

SIREN: 499 467 363
SIRET: 499 467 363 00028
RCS: Salon-de-Provence 499 467 363
Intra-Community VAT: FR33 499 467 363

Phone : +33 (0)4 90 50 40 92
Email: communication@masduroseau.fr

Data protection officer contact:
Pascale Lefebvre

2. Accommodation

The site is hosted by:

OVHcloud
OVH Groupe SA

2 rue Kellermann
59100 Roubaix – France

RCS Lille Métropole: 537 407 926
Phone : 1007
Site : https://www.ovhcloud.com

3. Personal data collected

Depending on the services you use, Le Mas du Roseau may collect the following categories of data.

When requesting contact, a catalogue or a quote

• first and last name ;
• company name; ;
• professional function; ;
• professional email address; ;
• telephone number; ;
• postal address; ;
• SIRET number; ;
• sector of activity; ;
• country ;
• content of the request or message; ;
• information relating to the proposed project.

When requesting access to the customer area

• first and last name ;
• company name; ;
• SIRET number; ;
• professional email address; ;
• telephone number; ;
• login ID; ;
• password, stored in encrypted form; ;
• information necessary to verify professional client status.

When using the customer area

• information relating to the professional account; ;
• catalogues and documents consulted or downloaded; ;
• requests addressed to our team; ;
• history of interactions with Le Mas du Roseau.

When placing an order

• Contact name and surname; ;
• company name and contact details; ;
• SIRET number and intra-community VAT number; ;
• billing address; ;
• Delivery address ;
• e-mail address ;
• telephone number; ;
• country and delivery area; ;
• products, quantities and references ordered; ;
• order amount and history; ;
• information necessary for administrative, accounting and logistical processing.

Any bank details required for payment are processed directly by the relevant banking institutions or payment providers. Mas du Roseau does not store full bank card numbers.

When subscribing to our communications

• first and last name ;
• company name; ;
• professional email address; ;
• sector of activity; ;
• communication preferences.

During your browsing

• IP address; ;
• information relating to the browser and device used; ;
• pages viewed; ;
• date and duration of navigation; ;
• connection data; ;
• cookies and other trackers; ;
• browsing and consent preferences.

Required fields are indicated on the forms. If you do not complete them, Le Mas du Roseau may not be able to process your request.

4. Purposes of the processing

The data collected may be used for:

• to respond to your inquiries; ;
• to process your requests for catalogues, quotes or personalisation; ;
• to study and validate requests for access to the customer area; ;
• create, manage and secure business accounts; ;
• prepare and record purchase orders; ;
• process, invoice and ship orders; ;
• to monitor deliveries; ;
• manage the business relationship and after-sales service; ;
• to send you communications relating to your request or order; ;
• send catalogues, news and commercial offers; ;
• manage requests to exercise rights; ;
• measure audience and improve site performance; ;
• improve the user experience and our services; ;
• to ensure site security and prevent fraud attempts; ;
• to comply with our legal, tax, administrative and accounting obligations.

5. Legal basis for processing

The treatments performed are based, depending on their purpose, on:

• the execution of a contract or pre-contractual measures, in particular for quote requests, customer accounts and orders; ;
• compliance with legal obligations, particularly accounting and tax matters; ;
• the legitimate interest of Mas du Roseau, in particular to manage the relationship with its professional clients, secure the site, prevent fraud and improve its services; ;
• your consent, when required, particularly for certain cookies and certain commercial communications.

You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

6. Data Recipients

Personal data is accessible only to authorized members of the Mas du Roseau team who need it in the course of their duties.

They may also be transmitted, to the extent necessary for their missions, to the following categories of service providers:

• website host; ;
• maintenance, security and development providers; ;
• site and customer area management solutions; ;
• email service providers; ;
• tools for sending newsletters and commercial communications; ;
• audience measurement providers; ;
• carriers responsible for delivery, including DPD; ;
• banking institutions, payment organizations and accounting partners; ;
• administrative or judicial authorities when required by law.

These service providers are required to process data in accordance with applicable regulations and only for the tasks assigned to them.

Personal data is never sold or rented to third parties.

7. Data transfers outside the European Union

Some technical service providers may process or host data outside the European Union.

When such transfers take place, Le Mas du Roseau ensures that they are governed by a mechanism recognised by the applicable regulations, in particular an adequacy decision of the European Commission or standard contractual clauses.

8. Shelf life

Data is retained only for as long as necessary for the purposes for which it was collected.

For your information:

• Contact or quote requests that went unanswered: up to 3 years after the last contact; ;
• Sales prospecting data: 3 years from the last contact from the professional concerned; ;
• inactive customer accounts: 3 years after the last activity, unless there is a legal obligation or a business relationship that is still ongoing; ;
• Order and billing data: 10 years in accordance with accounting obligations; ;
• Commercial and contractual documents: during the duration of the business relationship, then for the applicable legal retention or limitation period; ;
• Data required to process a request to exercise rights: for the time necessary to process the request, then according to the applicable legal deadlines; ;
• Data related to cookies and trackers: according to their purpose and for the durations indicated in the cookie management tool.

Upon expiry of these periods, the data is deleted, anonymized or archived when required by law.

9. Data Security

Mas du Roseau implements appropriate technical and organizational measures to protect personal data against loss, misuse, alteration, disclosure or unauthorized access.

The site benefits in particular from:

• via a secure HTTPS connection; ;
• access protected by authentication; ;
• limited management of access rights; ;
• regular backups; ;
• site security and monitoring devices; ;
• regular updates to the tools used.

In the event of a data breach likely to pose a risk to the rights and freedoms of the individuals concerned, Le Mas du Roseau will inform the CNIL (French Data Protection Authority) under the conditions and within the time limits stipulated by the regulations. When the risk is high, the individuals concerned will also be informed.

10. Your rights

In accordance with applicable regulations, you have the following rights, depending on the nature of the processing:

• right of access to your data; ;
• right of rectification; ;
• right to erasure; ;
• right to object; ;
• right to restriction of processing; ;
• right to data portability; ;
• right to withdraw your consent at any time; ;
• right to define guidelines regarding the fate of your data after your death; ;
• right to lodge a complaint with the CNIL.

To exercise your rights, you can contact Le Mas du Roseau:

By email:
communication@masduroseau.fr

By mail:
The Mas du Roseau
Molleton District
13250 Saint-Chamas – France

Your application must clearly identify you. Proof of identity will only be requested if there is reasonable doubt about your identity.

Mas du Roseau will respond to your request within the time limits stipulated by the regulations.

11. Complaint to the CNIL

If, after contacting us, you believe that your rights have not been respected, you can submit a complaint to:

CNIL – National Commission for Information Technology and Civil Liberties

3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07 – France

Site : https://www.cnil.fr

12. Cookies

This website uses cookies and other tracking technologies in order to:

• to ensure its operation and safety; ;
• to maintain connection sessions; ;
• to remember your preferences; ;
• to measure its audience and performance; ;
• to improve your browsing experience.

Cookies strictly necessary for the operation of the site may be placed without consent.

Cookies requiring consent are only placed after you have given your approval. On your first visit, a banner allows you to accept, refuse, or customize their use.

You can modify or withdraw your consent at any time via the cookie management tool accessible on the website.

13. Commercial Communications

Mas du Roseau may send its professional clients and prospects information relating to its products, catalogues, new products and commercial offers.

You can object to receiving these communications at any time:

• by using the unsubscribe link in the emails; ;
• or by writing to communication@masduroseau.fr.

Communications directly necessary for the follow-up of a request, account or order are not considered advertising messages.

14. Changes to the Privacy Policy

This policy may be modified to take into account legislative, regulatory, technical or service developments offered on the site.

The version published on this page is the applicable version. We encourage you to consult it regularly.

A small correction also needs to be made in the previous legal notices : replaces well contact@masduroseau.com by communication@masduroseau.fr.